This is a senior delivery leadership role within a well-established SaaS organisation, where you will take full ownership of customer delivery outcomes across a portfolio of enterprise clients.

Rather than operating within a traditional PMO structure, this role sits at the intersection of delivery, commercial accountability and customer relationship management. You will be responsible for ensuring successful implementation outcomes, maintaining strong executive-level relationships, and safeguarding the commercial integrity of each engagement.

The organisation has built a strong reputation for delivering complex platform implementations and partnering closely with its clients, making this a high-impact, visible position within the business.

The role

You will lead delivery across multiple client engagements, acting as the senior point of accountability from initiation through to go-live and beyond.

Key responsibilities include: