Delivery Operations GVPEG 2026 page is loaded## Delivery Operations GVPEG 2026locations: PHL Quezon Cityposted on: Posted Todayjob requisition id: R Job Title:Delivery Operations GVPEG 2026Job DescriptionVoice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.## **Essential Functions/Core Responsibilities**Primary escalation contact for Account Leaders, such as customer complaint root cause & improvement action plan reviewsProvide account-specific KPI/SLA/SLO reporting and monitoringProvide / process Account Knowledge / Process UpdatesAccount-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed includingattending client QA calibration meetings)Point of contact for Account Leadership for Help Desk inquiriesWork with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed(e.g., top ten calls review, ...