🌿 Back to all jobs

🥝 Delivery Operations Lead - KPI, SLA & Escalations

Concentrix | quezon city, Philippines | Posted June 04, 2026

Job Description

Concentrix is seeking a Delivery Operations specialist in Quezon City, Philippines. This role entails providing voice and non-voice support to customers, including Level 1 and Level 2 technical assistance. The ideal candidate will manage customer complaints, offer KPI reports, and work closely with account leadership for process improvements. A minimum of two years of college education is required along with strong communication skills. The position allows for career progression based on performance and business needs.
#J-18808-Ljbffr

Apply for This Position

Submit Application