Job Summary

To act as receptionist in the Main Dental Clinic working with staff, students and faculty to serve 200-300 patients per day.

Organizational Status
Reports administratively to the Clinic Administrator that reports to the Senior Clinic Manager. Works closely with patients, students, faculty, and other staff.

Work Performed

• Provides guidance and instructions to students on dental plans, pre-determination procedures, and reimbursement processes. Liaises with dental insurance carriers to ensure patients receive maximum benefits. Verifies, prints, and submits dental insurance claim forms and resolves claim or processing issues.

• Allocates and reconciles payments in patient records from dental insurance remittances. Communicates with patients and insurance companies to resolve discrepancies and follows up on outstanding claims.

• Responds to telephone and in-person inquiries from prospective ...