As a Department Manager you will:


Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights



Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise



Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges



Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available



Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few



Ensure that the d...