JOB DESCRIPTION
Role: Department Manager
Reporting To: Unit Head
People Reporting To DM: Customer Care Associates
Qualification: Graduate/MBA/PGDBM
Experience: Min.2year Managerial experience
Location-Mumbai
Key Deliverables
Achievement of Budgeted Plan
- Works out action plans/tactics to match requirement
Competition mapping
- Identifies parameters to track competition
- Builds resources and databases of information on an ongoing basis by networking
- Creates an index and updates it
Inventory Management
- Does process mapping for movement of stocks from receiving bay to floor
- Initiates stock-takes as per the agreed and laid down procedure
- Ensures effective displays with the objective of achieving greater number of stock turns
- Plans for perpetual inventory
Customer care/customer service
- Ensures customers are guided to enable them to avail of value added services like gift-wrapping, alterations, exchanges & other conven...