E-Solutions IT Services
On-site — Quezon City. 3‑5 years experience. Diploma. Full‑time.
We are seeking an experienced Deputy Manager – Operations to lead a voice-based team supporting US mortgage customers. This role is responsible for driving team performance, managing customer interactions related to billing, payments, and escrow, and ensuring high-quality service delivery aligned with client expectations. The ideal candidate has strong people management experience, can handle escalations effectively, and is capable of implementing process improvements while working in a fast-paced, night shift environment.