The Deputy Operations Manager is responsible for supporting the day-to-day operations of WHSmith stores while ensuring smooth operational performance, high service standards, and effective staff management. The role plays a key part in managing workforce-related matters and maintaining a productive and professional work environment.

Key Duties:

Staff Management & Employee Relations (Primary Responsibility)

• Handle and manage staff-related issues across stores, ensuring timely and fair resolution.
• Address employee concerns, grievances, conflicts, and workplace disputes professionally and confidentially.
• Conduct counselling, coaching, and disciplinary discussions where required.
• Work closely with HR and management on disciplinary matters, performance concerns, and staff misconduct cases.
• Support investigations relating to staff complaints, attendance issues, misconduct, or w...