The Deputy Operations Manager is responsible for supporting the day‑day operations of WHSmith stores while ensuring smooth operational performance, high service standards, and effective staff management. The role plays a key part in managing workforce‑related matters and maintaining a productive and professional work environment.
Key Duties Staff Management & Employee Relations (Primary Responsibility) - Handle and manage staff‑related issues across stores, ensuring timely and fair resolution.
- Address employee concerns, grievances, conflicts, and workplace disputes professionally and confidentially.
- Conduct counselling, coaching, and disciplinary discussions where required.
- Work closely with HR and management on disciplinary matters, performance concerns, and staff misconduct cases.
- Support investigations relating to staff complaints, attendance issues, misconduct, or workplace incidents.
- Foster positive e...