This position reports to the respective Global Lead Upstream Customer Service Program Manager or Upstream Customer Service Regional Support Manager and is the Regional FCSD interface to the Global Product Development Forward Model Vehicle Program Teams. High Level responsibilities include influencing vehicle design to improve serviceability in an effort to lower customers' cost of ownership within their region. For specialized, low-volume programs like the Ford Mustang GTD, this role also encompasses dedicated aftersales project management, ensuring a premium ownership experience.