As a Deskside Specialist you will provide excellent customer service, clear and concise communication, maintain a positive demeanor, and provide technical proficiency across Microsoft Windows and Apple macOS environments. You will resolve incidents in a timely manner for government staff to include but not limited to PCs, Macs, mobile devices, conferencing systems, and cloud collaboration tools.  

Responsibilities:

• Respond to and resolve Tier II IT support requests at the client’s workstation/desk.


• Troubleshoot hardware, software, and network connectivity issues for end-users. Provide guidance on the use of IT systems, applications, and tools.


• Setup, configure, and maintain end-user devices such as desktops, laptops, and peripherals.


• Perform routine system checks and updates to ensure functionality and security.


• Support onboarding processes by configuring accounts and devices for new users.
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