The Deskside Support Engineer provides hands on technical support to end users for hardware, operating systems, standard applications, and workplace technology. This role focuses on resolving end user issues at the desk or on site, ensuring minimal disruption to business operations and maintaining a high level of user satisfaction.
The engineer serves as the primary point of contact for on site IT support, troubleshooting incidents, fulfilling service requests, and coordinating with infrastructure or application teams when required.
Engagement Details