Responsibilities

· Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding Windows laptop/Desktops, Android , iPhone and MAC devices.

· Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.

· Printer hardware support and managed print services.

· Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.

· IMACD function including installation and decommission.

· Backing up and restoring user data, settings and associated systems administration activities.

· Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts.

· Assist on Incident and Problem management activities.

· Taking ownership of issues through to resolution on all appropriate requests.

· Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track ...