Responsibilities · Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding Windows laptop/Desktops, Android , iPhone and MAC devices. · Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops. · Printer hardware support and managed print services. · Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives. · IMACD function including installation and decommission. · Backing up and restoring user data, settings and associated systems administration activities. · Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts. · Assist on Incident and Problem management activities. · Taking ownership of issues through to resolution on all appropriate requests. · Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information. · Responsible to maintai...