Desktop Analyst 1- Helpdesk

Job Number: 365405

Category: -Corporate

Description: A Desktop Analyst I-Helpdesk job in Cincinnati, OH is currently available at Belcan. This is a full-time direct position with benefits. In this role, you will apply your skills by providing technical support for all business products supported to internal users over the phone, through the ticketing system, and in-person out of the Information Technology Services Group (ITSG). This position will perform helpdesk support and desktop support. Candidates must have a passion for managing a large workload under tight deadlines as this team provides support for a variety of external customers with diverse technology solutions. Responsibilities will include providing the necessary support to address the customer's issues and/or requests in a manner that meets or exceeds agreed upon Service Level Agreements (SLAs) within operations. In addition, will provide First Call Resolution and occa...