Description
Our client is seeking a hands-on Tier 2 IT Support Specialist to support pharmacy expansion initiatives. This role will serve as a primary IT presence in the Fremont office, working closely with engineering teams to ensure smooth deployment, operation, and support of pharmacy systems.
Key Responsibilities
Provide Tier 2 support for desktop, hardware, and end-user technical issues
Deploy, configure, and troubleshoot PCs, peripherals, and software systems
Manage user access and permissions within Active Directory and M365 environments
Support onsite IT needs including device setup, connectivity, and light infrastructure tasks
Resolve and document support tickets while identifying recurring issues and trends
Assist engineers with pharmacy site standups, system rollouts, and upgrades
Create documentation and contribute to process improvements
Partner with internal teams to optimize user experience and reduce ticket volume
Nice-to-Have Skills
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