We are seeking a motivated and customer-focused IT Support Specialist to provide first-level technical support for end users across hardware, software, and voice/data communication systems. This role requires strong troubleshooting skills, excellent communication abilities, and a commitment to delivering outstanding customer service in a fast-paced environment. Location: Phoenix, AZ

Pay rate :$30/hr on w2 to $32/hr on w2

Responsibilities:

Provide first-level technical support to end users for hardware, software, and communication system issues .

Troubleshoot and resolve Windows support, deskside support, and end-user device issues .

Escalate unresolved issues to appropriate support teams when necessary .

Create concise, accurate, and informative tickets within the ticketing system .

Follow up on open tickets in a timely manner and ensure issues are resolved completely.

Document troubleshooting steps and technical s...