Job Description
Details:
1. Role Overview
The Technology Support Specialist is responsible for delivering end-user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities.
The role contributes to maintaining stable, secure, and efficient end-user technology operations while ensuring a high level of user experience.
2. Key Responsibilities
2.1 End-User Support and Incident Management
Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed.Troubleshoot and resolve hardware and peripheral-related incidentsManage incidents and service requests through the Client's ITSM systemEnsure accurate and detailed documentation of all incidents and requests, including resolution steps and relevant knowledge referencesDiagnose and resolv...