Description
Job Title: Desktop Support Technician
This project aims to standardize all devices on a single hardware platform and image.
About this Position: The Desktop Support Technician is responsible for providing technical assistance to computer users. This includes diagnosing and resolving hardware and software issues, installing applications, setting up user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will act as the first point of contact for users through the help desk system.
Top Skills:
1. 1+ years of Desktop Support or Equivalent (need a strong understanding of computer hardware and software support)
2. Proficiency in troubleshooting techniques
3. Excellent communication and customer service skills to interact effectively with users
Responsibilities/Tasks:
• Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals....