Description
looking for an IT Support Specialist who will provide onsite support to 100 end users and join their national IT Operations team. This team of 13 supports 3000+ end users. Each technician is responsible for owning issue resolution for their work site and they are responsible for a national ticketing queue, which is shared between all of the technicians.
Day-to-day: ServiceDesk handles all L1 calls, this team picks up the escalated tickets. You would be responsible for walk-ups, projects and shared ticketing queue.
The Desktop Support Technician serves as a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and other assets to ensure optimal performance. The incumbent will be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion...