Job Title: Onsite Desktop Support Technician
Location: 48 Woerd Ave, Waltham, MA 02453
Duration: 6 Months
Pay Rate: $25-33/hr on W2 (Including all the benefits)
Shift: Day Shift
Language Requirements: Waltham, MA - Fluent English Speaking
Intake questions: What is the ticketing technology-Service Now? We use ServiceNow
How many tickets a day is the average volume? We will be doing a company conversion and changing PC's from the old company to Wabtec. Also any Incidents that arise. It will be busy .
Will the request be by ticket only or also by phone queue? We hope to drive the work but it most will come from ticket or list of machines that need to be converted.
ESSENTIAL DUTIES AND RESPONSIBILITIES