Job Description: Desktop Support Technician



Position Summary:

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical assistance and support to end users, ensuring seamless operation of hardware, software, and network systems. This role requires excellent problem-solving skills, a proactive mindset, and strong communication abilities to resolve issues effectively and maintain high levels of customer satisfaction.


Key Responsibilities:

• Provide first-level support to users for hardware, software, and network-related issues via phone, email, or in-person.


• Diagnose, troubleshoot, and resolve technical problems with desktops, laptops, printers, peripherals, and mobile devices.


• Install, configure, and update hardware, operating systems, and applications, ensur...