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Our client is currently seeking a qualified Desktop Technician to join their team onsite in Williamsville, NY and provide end-user support. This tech will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. They will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to various core operating systems and platforms, as well be able to provi...