This role provides dedicated business analysis support across strategic and operational change initiatives within Polo Digital, with a focus on AI, automation and process improvement. The Digital Business Analyst (BA) will work closely with business users, delivery teams, and technology partners to translate business needs into clear requirements and support delivery through the full product lifecycle.

Department: Digital

Location: Cheltenham

Experience with AI and Automation projects is highly desirable, as is experience in the London Market or wider insurance industry.

Key Responsibilities

• Capture and document business requirements, processes, and data needs for new and existing change initiatives.
• Work with stakeholders across Polo Works functions including operations, finance, underwriting support, and technology.
• Support analysis and mapping of data flows between core insurance process and sy...