Explore a rewarding career as a Digital Desk Specialist with Manulife, supporting digital engagement for advisors and customers in a remote setting. This role combines technical expertise with outstanding customer service.
Working within the Distributor Relations & Learning team, the Digital Desk Specialist provides crucial support to both advisors and end customers. This position not only enhances digital adoption but also involves being trained as a Vitality Concierge, enabling you to assist policy holders with inquiries about the Vitality Program. Your role is essential in shaping user experiences within the insurance and investment arenas.
Key Responsibilities:
• Advocate for effective E-Business Solution use
• Assist back-office staff and advisors with digital tools
• Deliver concierge-level service for the Vitality Program
• Maintain strong relationships across the distribution network
• Respond promptly to distributor and customer interactions
Requirement...