Key Responsibilities

• Managing Veeva platform-specific configurations and governance

• Ensuring compliance with GxP requirements where applicable

• Coordinating with Technical Service Owners and Business System Owners

• Managing Key Users and training programs

• Overseeing Veeva documentation management processes

Looking after Incident Management, Problem Management, Service Request Management,

Change Management, Issue Management.

•Continuous support for the ongoing projects, migrations, generic releases and minor

releases – hypercare process setup, hypercare meetings, trackers reporting, governance.

•Managing and leading a group of support team members (vendors/contractors). Mentor and

support junior configuration engineers and DevOps specialists, promoting a culture of

technical excellence and knowledge sharing.

•Assess and manage the impact of Veeva product releases (three times per year);...