Roles and Responsibilities

Roles & Responsibilities:

Manage Digital Servicing projects including:

Liaison with Business Leads / IT colleagues to manage all activities related to the project.

Capture key information including objectives, benefits, risks, dependencies, scope, resources and costs.

Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks & issues as required.

Identify, document, analyse and ensuring the project meets business needs / strategic aims.

Testing and develop controls around digital initiatives / Process.

Maintaining post production effectiveness of deployments and change management.

Manage project progress as per committed timelines, performance and quality, including evaluation and benefits realisation.

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