Director, Commercial Lines Operations

Date: May 29, 2026

Location:
Webster, MA, US

Company: MAPFRE

**Summary**

The **Director, Commercial Lines Operations** leads the transformation and day‑to‑day execution of Commercial Lines underwriting operations, service operations, workflow management, and operational performance.This pivotal leadership role will modernize and scale the Commercial Lines operating model to support **Mapfre’s goals for profitable growth, underwriting excellence, and an enhanced agent and customer experience.**

Reporting into senior leadership, this role partners closely with **Underwriting, Distribution, Product, IT, and offshore/vendor teams** to design and implement standardized processes, strengthen service delivery, and build the operational infrastructure required for long‑term scalability. The role is also accountable for establishing a **centralized Underwriting Assistant (UA) model** , improving stra...