Lead customer support for A220 operations at Airbus in Mirabel, Quebec. Direct teams to ensure high-quality service and enhance customer satisfaction globally.
As the Director of the A220 Customer Response Center, you will oversee a 24/7 technical support team. Your primary focus will be on enhancing customer relationships and ensuring rapid responses to their needs. This role requires strong leadership in a dynamic environment, cultivating interdepartmental collaboration.
Key Responsibilities:
• Oversee day-to-day operations of the Customer Response team
• Foster excellent relationships with clients at all levels
• Ensure timely and professional resolution to customer inquiries
• Coordinate on-site operational support activities globally
• Provide ongoing training and performance management for team members
Requirements:
• At least 10 years in aircraft technical engineering
• Minimum 10 years in team leadership and management
• Proven experience in cus...