Position Overview
Director, Global Business Services – Operations is a leadership role responsible for overseeing and managing the efficient delivery of services within the Global Business Services (GBS) function worldwide.
Key Responsibilities
- Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives.
- Identifies opportunities for process improvement and efficiency gains within GBS operations.
- Implements best practices and optimizations.
- Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements.
- Leads efforts to adopt technology and implement process improvements, optimizing GBS operations and enhancing service delivery.
- Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies, and implements risk mitigation strategies.