Responsible for managing and maintaining excellent customer service to ensure the department operates efficiently, profitably, and achieves high levels of customer satisfaction, loyalty, and retention.
Oversee insurance policy issuance and distribution to customers, ensuring accuracy and timely delivery.
Drive and manage client metrics, SLAs, and KPIs; ensure accountability and that new business, renewals, and maintenance tasks are completed within TAT.
Monitor and control the quality of quotations, policy issuance, and document processing to meet SLA requirements.
Reconcile data to ensure accurate transactions.
Prepare reports for clients as required.
Investigate process or practice issues and provide appropriate solutions.
Review workflows a...