The role of the Director of Customer Relations will be:

• to organise, develop, and monitor all operations within the Customer Relations department, incorporating (but not limited to) all sales, support, marketing, press and public engagement related activities.
• to converse with members / manager of other departments in order to create an effective strategy in engaging with and maintaining an active client base.
• to give advice to the directorial board in relation to the effects of decisions on the organisation in the public eye.
• to play an active role within the department, including (but not limited to) answering support / sales tickets, assisting other members of staff (aiding with their decision making), and developing an active relationship between the staff team and the public.
• to act as a supreme authority on all customer relations related issues, where such authority is required (e.g. decisions in relation to part...