We are seeking a Director of Implementation and Technical Account Management based in Europe who will play a crucial role in Yuno's global expansion. This person will need to hire, consolidate and oversee technical support cells in strategic territories to provide support to local clients across the five continents. This position involves defining an implementation and technical account management strategy, setting objectives and key metrics for the team, leading technical discussions with senior management, developing strong customer relationships, providing technical advocacy and guidance, and ensuring successful product integration and ramp‑up.
This role requires leading discussions with senior leadership on technical and product strategy, making informed decisions about incidents, trade‑offs, and risk management, and ensuring that these decisions align with the overall business strategy.