Location Address:
123 Main Street, Atlanta, Georgia 30346


Work Shift:
Salary Exempt (United States of America)


The Director, Operations Technical Support is accountable for operations‑wide technical stabilization, emergency response readiness, and long-term capability building across all manufacturing plants in the United States and Canada.

This role owns the technical emergency-response model for Operations—ensuring critical production, equipment, and startup failures are addressed rapidly, effectively, and consistently across the network. The Director provides strategic leadership, prioritization, and direction for a highly mobile team of Technical Support Technicians who deploy to plants during high‑impact events.

In addition to crisis response, this role is responsible for ensuring that learned failures become institutional capability, reducing repeat incidents, improving uptime, and strengthening both maintenance and production...