Contributes to the delivery of the Lead-to-Cash transformation by ensuring product capabilities align with streamlined, end-to-end commercial processes across the customer journey. The Director, Service Delivery designs, develops, and manages the lifecycle of the operational customer journey across Order Management, Customer Project Management (CPMs), Backlog Management, Terminations, and Migration Project Management. Sets the vision and operational strategy for the pillar, ensuring it is well-integrated with the underlying Salesforce‑powered platforms.