JOB SUMMARY

Property & Destination

Set within one of the world’s most celebrated capitals, The St. Regis London represents a distinguished expression of refined, modern luxury. Rooted in a legacy of impeccable service and timeless elegance, the hotel embodies the St. Regis hallmark of bespoke experiences and discreet sophistication. From its exquisitely curated design to its intuitive, anticipatory service, every detail reflects an enduring commitment to excellence. Perfectly positioned at the heart of London’s cultural and social landscape, St. Regis London is poised to redefine luxury hospitality in the city.

About the Role

As Director of Quality, you will be the custodian of excellence across the property, shaping a culture where total quality management is not only embedded but lived daily. Reporting to the Hotel Manager, you will work closely with the executive team to design and implement strategies that elevate guest satisfact...