Job Summary:
Manages assigned Workforce Management responsibilities in a manner that reduces operating costs, increases revenues, helps employee satisfaction and ensures customer expectations are exceeded
Responsibilities:
Completes long-range planning to support overall goals of the Company.Responsible for the discipline and morale of employees they support.Supports the Company and the goals of the Workforce Management and Operations teams they are assigned to support.Directly and indirectly leads Workforce Management teams to meet exceed client and operations expectations and meet Company financial goals.Reviews forecasting of revenue and COGS expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.Effectively uses all company IT systems to complete tasks.Manages, Reviews and Reports on staffin...