DISTRICT MANAGER, MULTIFAMILY
Reports To: Regional Manager or Regional Director
Supervises: Property Managers, Leasing Managers, and Maintenance Associates
Job Summary:
The District Manager is responsible for recruitment, training, development, and supervision of property staff, sharing ownership of portfolio strategy, and maximizing the performance of assigned portfolio of properties.
This position is also responsible for ensuring company standard operating procedures (SOPs) and customer service expectations are adhered to.
Duties & Responsibilities:
* Supervise and support the assigned staff within their area of responsibility to meet the Company's customer service, business performance, and staff development goals.
* Communicate with residents to address, resolve, interpret, judge, or enforce the lease and any concerns, requests, or problems.
Respond to and resolve escalated tenant concerns/requests in an...