• Monitor and analyze new driver activity and performance during the initial 21-day period
• Develop and implement strategies to boost new driver engagement and productivity
• Collaborate with fleet managers to provide support to new drivers-members
• Identify trends, risks, and opportunities in early driver performance data and recommend improvements
• Communicate regularly with new drivers through calls, messages, and emails to ensure ongoing motivation and clarity on expectations
• Assist in the creation of educational content and onboarding materials tailored to early-stage driver needs

Requirements

• A minimum of 1-2 years' experience in activation and onboarding
• A track record of providing exceptional customer service
• Skilled in generating and presenting data/reports to stakeholders, including the executive team
• Proficient in GSuite applications especially GSheets