Job Brief
We are looking for a proactive and people-oriented Operations Associate to support Driver Partner performance and service quality on the platform. In this role, you will investigate disputes, conduct coaching calls, and work closely with Driver Partners to ensure compliance with platform policies and service standards.
This role is ideal for someone who enjoys problem-solving, communicating with people, and making fair decisions in a fast-paced operational environment
What you’ll do
Support daily driver operations through administrative processing, tracker updates, and process improvements
Conduct coaching calls with Driver Partners who have breached platform policies
Enforce platform, service, and safety standards where required
Handle driver enquiries and operational requests via walk-in, email, chat, and internal platforms...