The Duty-Free Manager is responsible for overseeing the daily operations of duty-free retail stores. This role ensures a high standard of customer service, efficient inventory management, and consistent sales growth while maintaining compliance with applicable regulations. The manager will lead the duty-free team, ensuring operational excellence and maximizing profitability.

Customer and Reporting Responsibilities

Ensure excellent customer service by training and leading staff to deliver a premium shopping experience.

Handle customer inquiries, complaints, and feedback to maintain a high level of customer satisfaction.

Implement promotional campaigns and loyalty programs to boost sales.

Communication & Working Relationships

Internal

• Commercial Team
• Training Department
• Procurement
• Other Relevant Departments

Reasons for Interaction