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🥝 Duty Manager (CKS)
MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED | singapore, Singapore | Posted June 07, 2026
Job Description
Benefits - Flexible Benefit
- Birthday Leave
- Special staff rates for F&B and Accommodation under MHR portfolio
- Staff meals provided
Roles & Responsibilities - Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.
- Review work processes for possible improvements and efficiency
- Handles all guest complaints/feedback in a professional manner
- Follow up on guest complaints efficiently and take corrective action
- Provides on-site support to guests' needs and queries
- Oversee and supervises guests arrivals and departures with the front office team
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
- Ensures all reception and cashiering procedures are performed in accordance with esta...