The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events.
We are looking for an experienced and service-oriented Duty Manager to take operational responsibility for the property during assigned shifts. The role will serve as the senior on-site leader, ensuring the smooth functioning of all departments, delivering exceptional guest service, and managing any issues that arise.
Key Responsibilities:
Guest services and relations
Serve as the main point of contact for guests during a shift, handling inquiries, special requests, and complaints with diplomacy and tact.
Greet VIP guests upon arrival and assist with their check-in and departure.
Ensure that all guest-facing staff provide outstanding and courteous customer service.
Take owne...