Creates 100% guest satisfaction by providing ‘Yes I Can’ genuine
hospitality and by exceeding guest expectations:

§  Gives personal attention, takes personal responsibility and uses
teamwork when providing guest services.

§  Listens, apologises with empathy, finds a solution and follows through
when resolving guest problems.

§  Assumes the responsibility to notice when the guest is not satisfied
and uses their best judgment as to when it is appropriate to use the 100%
Guest Satisfaction Guarantee.

§  Performs other duties as required to provide ‘Yes I Can’ Genuine
hospitality.

Provide employees with the information needed to perform their job
effectively:

§  Orients employees to the department and hotel and provides on-the-job
training on job responsibilities.

§  Prioritises and assigns work.

§  Provi...