Shift Operations

• Supervise all operational departments during shift.
• Conduct operational briefings daily (AM & PM).
• Ensure all guest requests are fulfilled promptly.
• Monitor staff presentation and grooming.
• Handle shift handovers effectively. Record daily handover.

Guest Relations

• Manage guest complaints and recovery thereof.
• Assist all Guests arrivals, check-ins and departures.
• Ensure personalized service delivery.
• Conduct guest follow-ups on all requests.

Emergency & Security Management

• Handle emergencies & incidents. Report if any.
• Coordinate evacuation procedures if required.
• Monitor hotel security standards. Monthly report.
• Ensure compliance of Health & Safety protocols.

Operational Coordination

• Liaise with all Depts. Daily on requirements & assist.
• Ensure ...