Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore is a social service agency dedicated to empowering women from low-income families through holistic programmes. YWCA Fort Canning supports these initiatives via hospitality revenue.

The Duty Manager oversees front office daily operations to ensure team efficiency and service excellence. This role involves developing operational plans, managing VIP guest services, monitoring room inventory, and driving service recovery and compliance.

Manage front office operations

• Collaborate with departments to fulfill guests' special requirements and requests
• Develop and implement operational plans aligned with front office procedures and service standards
• Identify and resolve deviations and irregularities in front office services to maintain quality
• Manage personalised reception services for VI...