Job Overview

As Dynamics Support Manager, you will lead the live service health, change control and audit readiness of ASOS's Finance Technology estate, with Microsoft Dynamics 365 Finance & Operations as the primary platform. Your role includes supporting the wider portfolio of Finance systems such as SAP Concur and related applications while maintaining high reliability, security and continuous improvement.

Key Responsibilities

Service Operations & 24/7 Support Leadership

• Own end‑to‑end support across the Finance Technology estate, prioritising D365 F&O and ancillary systems.
• Lead L1 triage and L2 resolution with clear escalation to L3 engineering and vendor support.
• Operate a 24/7 support model across internal staff and offshore partners.
• Accountable for production service performance, including availability, resilience, recoverability, and incident response.
• Lead incident and problem managemen...