• Serve as the primary point of contact for customers regarding their e-commerce inquiries and issues.
• Assist customers with product information, order tracking, and resolving complaints effectively.
• Maintain a high level of professionalism and customer service skills in all interactions.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Document customer interactions and feedback for continuous improvement of service.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language and Excellent Customer Service skills
• Qualities and Traits: Strong communication skills and a friendly demeanor
• Working Conditions: Office environment with occasional remote du...