Overview of Role
As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. From supporting sales communities on closing opportunities, overseeing and guiding rapid on-boarding of merchants, eCommerce products and integrations, through to maximising the benefits of our products and services for merchants and Handepay.
You are the interface between third party suppliers, customer support teams, sales teams, merchants, and other groups to provide easy seamless service and on-boarding of merchants, finding the right balance between competing priorities and setting clear priorities.
You work closely with the Customer Support teams, ensuring sufficient product and industry knowledge is maintained in the teams responsible for first line support and providing second line support for more complex on-boarding and service issu...