Early Intervention Officer
Permanent
£27,017.04 (£29,687.93 is achieved after 12 months successful performance in the role)
35 hours per week
Monday to Friday 8am to 6pm
Irvine or Carlisle Cumbria
Support the Income Collection function to maximise and sustain rental income and other debts, including former tenant arrears, rechargeable repairs and garage arrears. Carry out early intervention and prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs. Prevent arrears from escalating by managing campaigns, proactive contact with customers in arrears and payment arrangements.
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